Ana Montenegro
Virtual Assistant · Customer Support Specialist · WordPress & Shopify Support
2+
Years of Experience
Hi, I'm Ana — a dedicated Virtual Assistant and Customer Support Specialist based in Colombia, passionate about helping businesses run smoothly from behind the scenes.
With 2+ years of hands-on experience in WordPress, Shopify, email management, customer support, and administrative operations, I bring structure, reliability, and a tech-savvy approach to every project I take on.
Whether you need someone to manage your inbox, update your website, handle customer inquiries, or build efficient workflows — I deliver with precision. I believe that a well-organized business is a thriving business, and that's exactly what I help you achieve.
You can count on me. Deadlines met, tasks tracked, updates delivered without chasing.
Comfortable with WordPress, Shopify, Zapier, automation tools, and CRM platforms.
I don't just complete tasks — I complete them right, the first time, every time.
Your success is my priority. I adapt to your workflow, timezone, and communication style.
2+
Years of Experience
20+
Happy Clients
200+
Tasks Completed
100%
Dedication
From managing your inbox to keeping your website up to date, I handle the tasks that free you to focus on growing your business.
Your dedicated remote partner for day-to-day business operations. I handle the tasks that keep your business running so you can focus on what matters most.
Managing inquiries, live chat, and tickets to keep your customers happy and your brand reputation strong. Prompt, empathetic, and professional — every time.
Updating content, fixing issues, installing plugins, theme customizations, and keeping your WordPress website running smoothly and securely.
Product uploads, collection management, order processing, store updates, and day-to-day Shopify operations so your store always looks and runs its best.
Inbox organization, drafting and sending responses, filtering priorities, unsubscribing clutter, and ensuring no important message ever slips through.
Calendar scheduling, data entry, document creation and organization, travel research, and the operational support that keeps your business running without friction.
Regular content updates, performance monitoring, broken link checks, and keeping your online presence polished, consistent, and professional for every visitor.
Setting up smart workflows with Zapier, Make, and Google Sheets to eliminate repetitive tasks, reduce human error, and save you hours every single week.
Not sure which service you need? Let's talk about your business goals.
A blend of technical know-how and soft skills that lets me handle any task your business throws my way — efficiently and professionally.
A selection of projects and client outcomes across virtual assistance, WordPress, Shopify, and automation.
Full Shopify store setup including product catalog, collections, customer support workflows, and ongoing monthly maintenance for a US-based fashion brand.
Monthly content updates, plugin maintenance, performance optimization, and SEO basics for a lifestyle and wellness blog with 20,000+ monthly visitors.
Implemented a Freshdesk ticketing system, created response templates, and trained on-brand communication for a Canadian SaaS company's support team.
Built automated email sequences and lead nurturing workflows for a Spanish coaching business — integrating Gmail, Mailchimp, and Zapier.
Full administrative management for a US consulting firm: inbox management (200+ emails/day), calendar scheduling across 3 time zones, invoicing, and weekly reports.
Designed and built 3 high-converting landing pages using Elementor for a digital marketing agency, including lead capture forms and CRM integration.
Interested in working together on your next project?
Start a ConversationReal results from real clients. Here's what business owners around the world say about working with me.
Ana completely transformed how our e-commerce business operates. She handled our WordPress site updates, managed customer emails daily, and built automation workflows that saved us 10+ hours every week. She's proactive, reliable, and a genuine pleasure to work with.
Sarah K.
E-commerce Owner · 🇺🇸 United States
Working with Ana on our Shopify store has been a game-changer. She organized our entire product catalog, set up customer support processes, and keeps everything running smoothly. Her attention to detail is exceptional and her English communication is impeccable.
James T.
Digital Entrepreneur · 🇨🇦 Canada
I hired Ana to manage customer support for our SaaS platform and she exceeded every expectation. She implemented a ticketing system, created response templates, and our customer satisfaction score went up 25% within the first month. I highly recommend her!
María L.
SaaS Founder · 🇪🇸 Spain
100%
Response Rate
98%
On-Time Delivery
5.0 ★
Client Satisfaction
10+
Countries Served
Tell me about your business needs and let's build something great together. I respond to all inquiries within 24 hours.
Accepting new clients for virtual assistance, WordPress & Shopify support, and customer service.
anarut3185397624@gmail.com
+57 301 508 3751
Location
Colombia 🇨🇴 — Remote Worldwide